If you are unsatisified with a product please return immediately ,unused and in original condition for a full refund within 28 days of purchase
We regret used products cannot be refunded.
Bespoke ordered products cannot usually be refunded
Pre-payment for orders is currently required in 2017
part -payment options can be set up items remain in our possession until fully paid for.
Return postage would usually be paid by the buyer.
Due to recent compromise in quality of silver charms from Asia we no- longer advertise items as Tibetan grade however we use 2 suppliers who are UK based in Manchester and Wales and hope their controls are as strict . We do still assume products to be nickel free and tarnish resistant as before.